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2-5 Years experience - Full Time
Must have an active TS/SI clearance
Education
High School diploma
ITIL v3 certification
Experience and Skills
Customer service experience
Proficiency in Microsoft Office suite
Knowledge of or experience with troubleshooting technical systems
Adept with interpersonal communication and presentation skills
What to Expect
Monitor queues and manage trouble ticket dissemination
Ensure Service Level Agreements (SLA’s) are being followed
Manage resource allocation
Ensure related tickets are associated and follow up on active tasks
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