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Queue Coordinator

Fort Meade, MD

2-5 Years experience - Full Time

Must have an active TS/SI clearance

Education

  • High School diploma

  • ITIL v3 certification

Experience and Skills

  • Customer service experience

  • Proficiency in Microsoft Office suite

  • Knowledge of or experience with troubleshooting technical systems

  • Adept with interpersonal communication and presentation skills


What to Expect

  • Monitor queues and manage trouble ticket dissemination

  • Ensure Service Level Agreements (SLA’s) are being followed

  • Manage resource allocation

  • Ensure related tickets are associated and follow up on active tasks

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